Terms & Conditions

We are a small family business and trade as ethically and responsibly as we can do. We want to make sure you are happy customers, as happy customers tell their friends, family and anyone who will listen. Below are some of or terms & conditions, these are applicable to purchases made within one of our stores we do not sell online. All product can be purchased through one of our stores.

Privilege Cards and Promotional offers.
We are always looking to give our customers great value on their purchases. We like to reward loyal customers with our privilege cards and these cards can be used in any store against all full priced products including bespoke items of jewellery. We regret we can’t accept the privilege card against any sale items or items offered on a promotion.

Refund Policy
We want to make sure you are ecstatic with your purchases but in the event you are not we will be pleased to offer an exchange or credit note on all product purchases made on items of stock. The items must be in original unworn condition and can be returned to your nearest store with a purchase receipt, original packaging and any other items such as a guarantee card. This offer does not include personalized/bespoke items or special orders and does not affect your statutory rights.

We guarantee all our new products against manufacturing defects but this does not cover items which have been misused or worn irresponsibly. We will be happy to exchange or give a full refund if preferred on items which are defective providing they are accompanied by the original purchase receipt and returned within a 30 day period . This does not effect statutory rights.

All content on this site remains the property of The Jewellers Guild LTD or our suppliers. We give no permission for this content to be used elsewhere without our authority.

What Our Customers Say...

I just wanted to say a big thank you for designing and making my wedding ring. I was struggling to find a ring that sat well with my solitaire engagement ring and you designed one that is beautiful on its own but also sits perfectly with my engagement ring. The service was fantastic and we would recommend you to anyone – thank you for the card as well, that was a lovely thought.
Nicky and Ben

Nicky and Ben Smith

Thanks for sending this through and thank you for being so patient through this process and ensuring that Sarah is now wearing the ring that she has always wanted. We both appreciate your help with this.

Mark Simpson

Just a quick email to say that my wife was ecstatic with the platinum & diamond ring I gave for our Silver wedding Anniversary. It fits perfectly.

I would like to thank you both & also Mark for your assistance.

Keith W.

Keith W.

Thanks to Matt and the team for helping me choose the ring I did for my partners birthday. She absolutely loves it!!! Thank you.

A Very Satisfied Customer

Absolutely gorgeous, exquisite pieces of jewellery. The Jewellers Guild made my perfect engagement ring, bespoke to myself and both my own and my fianc├ęs wedding bands. I cannot rate them enough!

A Very Satisfied Customer