FREE UK Delivery

Free (2-4 working days)

Delivery to all UK addresses is free. 

Items are sent by Royal Mail Special Next-Day Delivery. You can expect your order to arrive approximately within 2 days from the date of dispatch. 

Please note, your purchase will require a signature on delivery.

Delivery Times

We aim to dispatch your order on the same day if you order before 2pm, or the following working day. Occasionally, due to circumstances beyond our control, your purchase may arrive later than 2-4 days. We cannot be held responsible for the late delivery as we do not undertake the deliveries ourselves and rely on the service offered by Royal Mail.

Deliveries are sent to the address you enter at checkout, so please make sure you enter the correct address. You should also make sure that someone will be available at the address on the specified date. If Royal Mail cannot deliver your parcel because there is no-one present to sign for it, it is your responsibility to arrange for it to be re-delivered or collected from the Post Office within the allotted time.

Online Returns & Exchanges

Returns

We’re confident you’ll love everything you purchase from The Jewellers Guild. But on the rare occasion that it's not right for you, you can return any item to us within 28 days of delivery for a full refund.

To qualify for a refund: products must be unused, in their original packaging and accompanied by proof of purchase. You will void your right to return if the product has been damaged by wear and tear, an accident or misuse or if you knew about the fault before you bought the item.

If you do wish to return an item, please email morpeth@thejewellersguild.co.uk with your reason for return. We will respond to confirm your return and provide you with our returns address.

We recommend that you opt for tracked postage when you send your return to us. If your item does not arrive, we cannot help, and you’ll need to contact your local postal service for further help.

Unless your item is faulty, you will need to pay for the cost of your return.

We process all refunds within 14 days of receiving the return- and send you a confirmation email when the return has been processed.

We will send your refund to the card you used to make your purchase, although it can take up to 14 days for your card provider to credit the funds to your account. Please note, the cost of the original delivery charge will be deducted from the total amount refunded.

For hygiene reasons, if you want to return earrings, we only accept them if the LOX earring seals are still in place. Please see the disclaimer below for further information.

Disclaimer- LOX hygiene seals are fitted to all of our earrings. LOX hygiene seals can only be used once, if removed or tampered with they will not fit back in place. As a result, earrings with missing, misaligned, damaged and ill-fitting LOX hygiene seals cannot be returned.

Exchanges

If you would like to exchange your purchase, please follow the instructions for returns outlined above and make a brand-new purchase online.

Faulty Items

On the rare occasion that an item is faulty, we’re happy to provide a full refund once we have reviewed the item and agreed that it is faulty. To return a faulty item, please email us at morpeth@thejewellersguild.co.uk, explaining the fault accompanied by photographic evidence. If agreed, we refund the full cost of the item, including the delivery charge.

In Store Returns & Exchanges

We take pride in the quality of our jewellery and would love you to be completely satisfied with your purchase, however if on the rare occasion there is an issue, rest assured we fully comply with your rights under the Consumer Rights Act 2015.

Faulty Items

If an item is found to be faulty, not as described or fit for purpose we will happily offer you a full refund within 30 days of the purchase. If the is returned after 30 days we will offer a repair or replacement.

Change of Heart

If you have a change of heart on a purchase you've made, feel free to pop back into the store you made the purchase in within 30 days and we'll happily offer you an exchange or a 12 month credit that can be redeemed in any of our stores. Please bear in mind before making a purchase in store that we operate in-line with UK retail law, whereby refunds are not obligated and therefore only an exchange or credit note will be offered.